Frequently Asked Questions
The Steroids.click team always aims for complete customer satisfaction. Below you will find answers to the most common questions we receive from our customers.
When you place an order, you will receive an order confirmation email with a list of the items you ordered.
We process and ship orders within 2 to 5 business days. Delivery time depends on your shipping method, postal service efficiency, customs clearance, international transit, etc. We provide an estimated delivery date based on our experience and carrier estimates.
Shipping to the United States typically takes 7–15 business days after the package is handed to the carrier and a tracking number is issued.
We process and ship orders within 2 to 5 business days. Delivery time depends on your shipping method, postal service efficiency, customs clearance, international transit, etc. We provide an estimated delivery date based on our experience and carrier estimates.
Shipping to the United States typically takes 7–15 business days after the package is handed to the carrier and a tracking number is issued.
After successful payment, your order is forwarded to the shipping provider. You will receive a tracking number within 2–5 business days.
We use USPS Express Mail Service (with tracking and signature required upon delivery).
You can track packages here:
• https://www.usps.com/ — for US orders after arrival
• http://www.track-trace.com/ — international tracking at any stage
We use USPS Express Mail Service (with tracking and signature required upon delivery).
You can track packages here:
• https://www.usps.com/ — for US orders after arrival
• http://www.track-trace.com/ — international tracking at any stage
For large orders that do not fit in one standard envelope, we split them into several smaller packages. Regardless of the number of parcels or total order value, you pay shipping only once.
We maintain the same level of discreet packaging and anonymity for every shipment.
We maintain the same level of discreet packaging and anonymity for every shipment.
Estimated delivery time is 5–17 business days depending on destination:
• 5–12 business days to USA, Canada, Europe, Asia
• 8–17 business days to South Africa
• 5–12 business days to USA, Canada, Europe, Asia
• 8–17 business days to South Africa
Yes, delays can occur due to factors outside our control: shipping method, postal service efficiency, customs processing, transit routes, etc.
Typically 80–85% of packages arrive within 10 days, 15–20% within 10–15 business days.
The longest delays usually happen during customs clearance — both export and import. This is the main reason why tracking may show no movement for several days.
Typically 80–85% of packages arrive within 10 days, 15–20% within 10–15 business days.
The longest delays usually happen during customs clearance — both export and import. This is the main reason why tracking may show no movement for several days.
Yes, we do ship to PO Boxes.
Our shipping method requires a signature upon delivery.
This helps us confirm receipt and successfully dispute any fraudulent chargeback claims where a customer states they never received the package.
We have a 99% success rate in such disputes thanks to proof of delivery, correspondence, and package photos.
This helps us confirm receipt and successfully dispute any fraudulent chargeback claims where a customer states they never received the package.
We have a 99% success rate in such disputes thanks to proof of delivery, correspondence, and package photos.
We ship from India, Singapore, Thailand, and Europe.
No company name appears on any package. Shipments are dispatched from multiple locations to maximize anonymity and delivery success.
No company name appears on any package. Shipments are dispatched from multiple locations to maximize anonymity and delivery success.
Yes, we ship internationally worldwide.
We have a 99.9% delivery success rate to USA, Canada, Europe, and South Africa.
In the rare case (≈1%) when a package is confiscated at customs, we offer **one free reship** or store credit for a new order.
All we need is an official statement from the post office or customs confirming the seizure.
In the rare case (≈1%) when a package is confiscated at customs, we offer **one free reship** or store credit for a new order.
All we need is an official statement from the post office or customs confirming the seizure.
Tracking becomes available 72 hours after the package leaves our delivery center for customs processing.
If no tracking info appears after 3 business days, please contact us immediately.
For US customers: use track-trace.com initially, then USPS.com after arrival. Register your email on USPS for updates.
If no tracking info appears after 3 business days, please contact us immediately.
For US customers: use track-trace.com initially, then USPS.com after arrival. Register your email on USPS for updates.
This usually means the package is waiting in the customs clearance queue — it does not necessarily indicate a problem.
If no movement after 10 days, contact us so we can investigate. You can also call your local postal service (e.g. USPS) with the tracking number for more details.
If no movement after 10 days, contact us so we can investigate. You can also call your local postal service (e.g. USPS) with the tracking number for more details.
We understand your desire for fast delivery. However, when reshipping, we prioritize avoiding repeated customs issues.
Sending multiple packages to the same address in short intervals may trigger additional customs checks, causing delays.
Packages pass through export customs in the origin country. Frequent shipments to one address may raise suspicion and lead to holds.
Sending multiple packages to the same address in short intervals may trigger additional customs checks, causing delays.
Packages pass through export customs in the origin country. Frequent shipments to one address may raise suspicion and lead to holds.
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